I expected better
Blahman
3/20/2021
it washes well so far, though it has very basic functions. hopefully these reviews can be updated as i have only had it for a couple weeks. it has not had any problems so far, just mediocre performance for the price. spin is kind of weak and leaves clothes damper than my last unit. capacity is very good though. my big complaint though is the insanely long, annoying, and loud song that plays when a load is finished, there is no way to turn it off on this model which makes this purchase a major regret. why was a full 30 seconds necessary? why not have a function to disable it? if everything else was more than meh it would be okay, but it feels like a big l.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
The worst
Melissa
2/1/2021
machine is less than two years old and stopped working. it doesnt go through the entire cycle and beeps constantly. support is basically useless as they send you a link to troubleshooting that you can find yourself. when that doesnt work (because chances are you tried that before even contacting them). they take your information, lets you know samsung only has a 1 year warranty and tells you someone will contact you so you can pay a technician to come out and look at it. after paying $1500 for the set less than two years ago. i will never own another samsung product and i will actively steer all of ny family and friends away from any samsung products.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great at the start but now very disappointed
Dorenda
12/11/2020
i was excited when i got my samsung washer but about 7 months after i bought it, it began to stop mid cycle sometimes between wash cycle and rinse cycle. sometimes between rinse and spin. no rhyme or reason. sometimes it will take three hours to wash a load of clothes. i have started a load before bed and gotten up the next morning to find it stopped on the rinse cycle
very frustrated and disappointed. and i can't find anyone that can repair it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not Satisified
Shawn
11/28/2020
great washing machine except for when washing a bed spread and sheets. the washer will not go into spin cycle when washing bedding. remove the bed spread, wet. the washer will then go ahead into spin cycle with the remaining sheets. its like the load is to heavy to spin. our wahser is practically new, having only had it for a few months. disappointed, definetly does not live upto the reviews that we read.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Reliable
Davey
11/11/2020
I bought a set about 5 years ago and was very happy. We gave them to my in laws, who are still using them. Then we bought the current set we have about a year ago and still going strong.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Perfect size
Samsung fan
11/9/2020
We upgraded from a smaller and older washer. The size of this one cuts down on loads and it is very quiet so we don't even notice it is running
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great washer
Jess
11/9/2020
I bought this back in March. It is great it can wash a huge load i love all the different wash settings such as the bedding option.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it
Tammy
11/8/2020
I bought this in August 2020. So far so good..the tub is very deep.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features, can wash heavy loads
Nannie
11/7/2020
Bought this over a month ago and I love it....excellent for washing comforters
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Fair features
Playdoh
10/13/2020
I should have gotten the upgraded model. I am not really pleased.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
So far so good!
Relivkaren
10/7/2020
We bought this washer about 2 weeks ago. Our old washer just up and died, so we needed a washer right away. We only had a few washer to choose from in our price range, because we needed a washer that was in stock and could be picked up right away. I did some research on the Samsung washer and read mixed reviews, but we needed a washer and this one was in stock. I am pleased to say that I have not had any trouble with this washer. There are a few pleasant surprises. It has a large 4.5 cu. ft. tub.with no agitator. It has detergent, fabric softener, and bleach dispensers. It has many different wash loads that also allow you to customize the water level. One thing that I did notice right away is that it is much quieter than our old top load HE washing machine. I can wash large loads that come out clean and smelling great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Quick and big enough for the entire family
Crystal Gayle
9/24/2020
october will be my 6 month anniversary with my washer. i absolutely love it, i'd probably burn all my clothes and become a nude if i had to go back too my out dated, non draining crap of a machine i had previous to this. my first month of ownership i washed everything in my house. i probably did close to 100 loads. i love all the options, especially deep clean. looking to purchase a kitchen set come spring after i remodel and will definitely be getting the dryer as well. or i'll update, new set after i get my new refrigerator!
absolutely l♡ve samsung!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very nice washer and Dryer set!
Tank
9/15/2020
picked up this pair at a great discount! they where display closeouts so got a 300 buck cut!
my son snd installed the pair so far no issues. like one reviewer stated read the manual!
love the 4.2 cubic foot washer tub! was able to wash my comforter set! love the "auto" water level saves water! the matching dryer also us great big tube! moisture sensor is nice to have! no issues with the match dryer either. i've been with out a washer and dryer for over 3 years, i surely will not miss those overcrowded washateria centers.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Horrible
Vicky
9/10/2020
this washer dosent work , just for one year and rigth now the transmotion broke and i dont have any warranty
ist the bad thing
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Wish there was a remorse button
Ramona
8/30/2020
I purchased this during the peak of the pandemic because our old washer couldn't handle the additional loads. We've only had this for four months and I am already unimpressed.
The bad:
- The filters are located within the hoses so you have to pull the washer up, disconnect the water and then remove them. Horrible design.
- My whites regularly come out with brown stains on them. We had a repair ticket and were advised to clean the washer regularly with vinegar. I already self clean it before it reaches 20 washes because we have a bunny and a dog. We also run the washer with vinegar, and detergent, regularly as I prefer vinegar to clorox.
- The rinse and spin setting, wish it was just spin as sometimes it doesn't spin out well.
- It doesn't rinse off hair as well as I expected it to. I often have to run loads that are exposed to our dog (sofa cover, blakets) twice.
The good:
- It holds large loads.
- The self clean alert is good for folks that don't normally pay attention to that sort of thing.
Overall this could be a great machine, but the design and performance has been disappointing.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
great features
sparky
8/24/2020
I,ve had this washer for 3 weeks and I am very happy with its performance
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Fatality
Jpt79
8/17/2020
My washing machine stopped working two weeks ago I already have two numbers of reports and they have not been able to help me because the purchase receipt does not arrive according to, they have not been able to help me with my problem I just want to know if I can count on you or not, my washing machine I bought in February at the Lowes store and yet they have me waiting and that is not service or quality.
i am disappointed samsung
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great product
Jerry J
8/13/2020
We purchase this washer to replace a different brand, now our clothes are coming clean.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
My washer is only 7 months old and it won't fill.
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8/13/2020
this washer has been working great up til today. today my wife called me and the machine won't fill with hot or cold water. the machine has water going to it and the screens aren't clogged. i went online because i was thinking it would still be under the warrenty but the online service said i had no warrenty. i purchased it on january 4th 2020. in the book it said there was a one year warrenty but online no. so i talked to customer service after waiting for them to answer after 10 minutes. so a man answered i told him what the problem was he said to hold on. i did for 5 minutes then they hung up on me. so the machine and customer service both get one star today don't purchase this machine. i will update this review if anyone emails me back from customer service.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Very nice washer
Noni2015
8/10/2020
Bought several weeks ago and very happy with it, only wish it had a timer to advise of
time left
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ruins Clothes
JODI BATKER
8/4/2020
i purchased this washing machine because of my previous experience with a samsung washing machine. however, this machine develops rust below the wash basin. which will come off and stain clothes. i've never experienced this before with any brand of washing machine. after doing some research it appears this is a common issue with this model. i would not recommend this model to anyone!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
No agitator/Perfect machine
Nita
8/3/2020
all of my previous machines had agitators, and always messed up my blankets and towels. so far, this machine is perfect. i love how quiet it is, i love that i can put a queen size comforter in it and it comes out clean and the edges are still in tact. i have recommended this machine to everyone. i just love it!!!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Cleans like a champ
Demssam
8/1/2020
I've had this washer for 2 months and am very impressed with its load capacity, stainless steel tub and washing effectiveness. This my first washer without an agitator and it cleans as well without leaving my clothes in knots.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Worst machine ever
very disappointed
7/28/2020
We bought this washer in Feb 2020 and have had nothing but trouble with it. Half the time the water won't drain out and it smells like an electrical fire is about to start. Have to turn it off and wait about 2 hours for it to cool down. This machine is huge but I can only wash about 6 items at a time to keep it working. Self clean light came on so tried to run it and when it was supposed to run the rinse cycle once again water didn't drain and had to shutdown the machine to let it cool for about 2 to 3 hours then ran spin cycle only. Had service come look at it he did nothing biggest waste of money ever.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Good service
Pistolpe
7/27/2020
Good service. Would recommend it to anyone. Looking forward to getting the next one.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Not impressed
HOLLY
7/5/2020
purchased brand new from lowes. i only had the washer for 7 weeks when it stopped working properly. i used the economy water fill, but the washer kept filling up to the very top no matter how many clothes i had in it. then it would say that the cycle was complete, but the water had not drained out or spun. i called samsung, they were nice...but its taken almost 2 weeks and i have yet to hear from anyone about when someone will come look at it. im a single mom with three kids, this is a huge inconvience. very frustrated.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Took almost 2 hours to wash a load
Michele
6/26/2020
my machine has been used about 5 times and today it took almost 2 hours to wash a load of laundry. i called samsung three times and each time i was disconnected.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Work well bought mew from Lowes
Knj78
6/21/2020
i moved and started with nothing and bought because they were in budget! work well! i love i can wash blankets and quilts. the dryer always has to be on timed load or it never gets the clothes dry fully. this dryer u cannot toss anything in to get the wrinkles out i think it makes them worse! haha but none the less it works and im glad to have them and not have to frequent the laundry!!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
If you enjoy throwing money away, buy this.
Allie
6/16/2020
this is absolutely the worst washer i have ever owned i have had this since january so approximately 5 months. in april it stopped working. it wouldnt make it through the spin cyle it would make the finished sound and unlock as if it was funished but the spin cyle button was still flashing and the clothes were soaked. finally two months later they sent somebody out to fix it.now the washer just doesnt work at all. and trying to get them to come back is a nightmare
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Didn't even last 2 years
DALE D
6/12/2020
we bought this washer and the matching dryer 8/2018 and here we are 6/2020 in the middle of pandemic with a washer that doesn't work. it will stop near the end of a cycle with lights blinking and just sit. sometimes emitting a burning smell. it has done this a few times over the past month and would start back eventually but now it's washed its final load. if you purchase this washer you'd be wise to opt for the extended warranty.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappointed customer
FL client
5/29/2020
i am so diappointed & wish i had read reviews before our purchase. after 6 months it stopped working, replaced dampers & tech cautioned against washing large loads. large tub, small loads?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Garbage!
RFD1
5/17/2020
this washer constantly overflows and the wash has to be restarted. what a waste of water! enjoy listening to the error beep!
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Terrible washer
Dani
5/1/2020
washer stopped working and won't drain or spin. i troubleshooted it every way suggested in the manual. it sounds like the motor has stopped working on it. we have only had this washer for 8 months.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great washer
Jseahorse
4/16/2020
we bought this washer 2 years ago. it is a good washer except where you put the bleach is just a plastic container and the washer has rusted right next to it.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Auto water level is great...
Rewood57
4/14/2020
The auto state-level is Excellent...
Big water savings...
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great washer!
Shan
4/14/2020
Large enough to wash queen size comforter comfortably, perfect for general household washer needs.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
really nice features
barga1nsh0pper
4/14/2020
I bought this washer when my other one broke down. It has been a life saver!!!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
OK Washer.
Tommy Turk
4/14/2020
It is noisy in the Rinse and Spin cycles of every type of load.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great machine
Carrie
4/13/2020
I bought the machine a couple of months ago and it works great! I can fit a king size blanket with no problem. It is not too noisy and the music it plays when the cycle is done is cute.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Self water level
Mrk62010
4/13/2020
I bought this for my wife and she loves it. Set it on auto and it will put the right water level for the load you have placed in. And when the washer is finished the clothes are almost dry from the spin cycle.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product
Victoria
4/13/2020
I bought this item a few months ago and it really gets the job done. This is one deep washer. I'm a short person and have trouble reaching down in it. It's a great product.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Much needed upgrade!
Rich
4/13/2020
I've had this product for a few months now. It's amazing. Very quiet and fast!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Reliable and affordable.
ramsees4
4/13/2020
I bought this washing machine for my new house. It was easy to install. It has a good size capacity and very user friendly
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
It's so big
Keshai1024
4/13/2020
I'm so happy that I chose this washer. it washes so good and gets all the dog hair off my rugs.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Fantastic washer with a little hiccup
Mild
4/13/2020
Bought this washer on Black Friday of 2018 and it's was great for about 8 months. Then something happened and caused it to not work. However Samsung's support was extremely helpful and was able to send out a tech within the week to have it fixed and I was extremely thankful. Great support and the washer continues to run like new.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Very good purchase... worth it
SiliconBear
4/13/2020
Bought this washer when the previous one broke down.. This was well priced and had all the features I was looking for.. This can hold a lot of clothes and also works as expected in all ways.. The installation was quick and easy, got it up and running in few mins.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
AWFUL
Nell Downey
4/13/2020
washer never worked well, takes forever and my water bill /usage increased, and i constantly have to do ab extra spin so i do not understand the energy star. save the money and stress, don't buy
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
low quality and worse customer service
Sarah
4/3/2020
they deleted my previous review.... do not buy... lasted barely more than a year and customer service do not keep their promises.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great washer
Ronald
3/31/2020
We especially like the auto fill setting as well as the large capacity.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Simple to use and does a very good job.
Marta27
3/28/2020
I purchased this machine in Sept. 2019 when our old washer needed replacement. I have never had a washing machine without an agitator, so that did seem odd to me at first, but I am very happy with the performance of this machine and I am especially impressed with the amount of drying time that is needed now to dry clothes.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
